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Build the new shape of IT

Deliver better service, resolve issues faster, and drive more business value in your organization.

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Make service management simple and responsive

Take a modern, lean approach to ITSM with Jira Service Desk. Get started in just days with everything your IT team needs out-of the box, including automation, SLAs, and ITIL-certified processes. Link Jira Software so your IT and developer teams can now collaborate on a single platform.

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Manage and track incidents in one place

From first alert to root cause resolved, Jira Ops gives you a single place to track your incidents, kick off incident management workflows, and continuously improve processes. Finally, an efficient and consistent way to respond to every incident.

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Build trust with real-time incident communication

Communicate downtime, incidents, and scheduled maintenance with Statuspage. Never reply to a "what's the status?" email again and stay focused on the fix.

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Develop a knowledge-centric support culture

Integrate Confluence, our content collaboration software, with Jira Service Desk and minimize customer tickets by turning your service desk into a self-service delight. Then centralize your IT team’s knowledge by collaborating on customer-facing FAQs, internal runbooks, and troubleshooting guides. 

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The 5 secrets of high-performing IT teams

Check out the infographic