Take a modern, lean approach to ITSM with Jira Service Desk. Get started in just days with everything your IT team needs out-of the box, including automation, SLAs, and ITIL-certified processes. Link Jira Software so your IT and developer teams can now collaborate on a single platform.
From first alert to root cause resolved, Jira Ops gives you a single place to track your incidents, kick off incident management workflows, and continuously improve processes. Finally, an efficient and consistent way to respond to every incident.
Integrate Confluence, our content collaboration software, with Jira Service Desk and minimize customer tickets by turning your service desk into a self-service delight. Then centralize your IT team’s knowledge by collaborating on customer-facing FAQs, internal runbooks, and troubleshooting guides.
IT's role is evolving from "help fix my laptop" to "help me be the best." While many IT teams are still stuck firefighting, high-performing teams align with the business, embrace agile and automation, and drive digital transformation. Does yours?