Jira Work Management FAQs

We’ve seen how Jira Software and Jira Work Management have helped teams do their best work, so we are bringing together the best of both worlds into one Jira experience that offers what both software and business teams need to collaborate better with each other. Jira is now more streamlined, collaborative, and powerful than ever – read more about what’s new here.

Jira is a project management tool for every team that unlocks cross-functional collaboration, visibility, and alignment, in addition to the flexibility teams need for their ways of working. It also gives leaders and administrators the data-driven insights they need to make the best decisions.

Plans and pricing for Jira are available here.

Jira Work Management subscriptions can no longer be purchased online starting May 1, 2024. However, customers with existing Jira Work Management quotes can still purchase until the expiry date on their quote.

Yes, users with a Jira Work Management subscription will continue to have access to Jira Work Management until they are migrated to a Jira subscription or until the end of their contract term, as applicable.

Jira Work Management subscriptions can no longer be purchased online starting May 1, 2024. Customers with existing Jira Work Management quotes can still purchase until the expiration date on their quote.

Users on a Jira Work Management subscription will continue to have access to Jira Work Management until they are migrated to a Jira subscription or until the end of their contract term, as applicable. Migrations will begin in early 2025 – several months in advance of your migration, we will provide more details on the next steps and your options.

If you choose to opt out of migration, you will continue to have access to Jira Work Management until the end of your contract term.

We will be automatically transitioning customers to Jira at the beginning of 2025, unless you decide to opt out. By opting out, you will be deciding to not renew your Jira subscription.

If you have separate Jira Work Management and Jira Software subscriptions, your Jira Work Management and Jira Software users will be merged into one Jira subscription. If the merged users from Jira Work Management do not fit into the current subscription tier of your existing Jira Software subscription, the Jira subscription will be upgraded to the next user tier, at no additional cost, for the remainder of your contract.

If you do not have a current Jira Software subscription at the time of migration, you will be given a Jira subscription for the same number of users at no extra cost. After the migration period, you will receive a 10% discount* toward your Jira subscription, applied at your next renewal. Upon renewal, pricing may vary depending on changes in user tier, plan, and/or licensing.

^{*This discount only applies to customers with Jira Work Management subscriptions migrating to Jira subscriptions. Customers who are eligible to receive the 10% discount off Jira (valid for up to 12 consecutive months) will get the discount applied at their next renewal after migration. This discount does not apply to free Jira plans or users who have access to Jira Work Management through a Jira Software subscription. It also does not apply retroactively to existing Cloud subscriptions that were not purchased pursuant to this promotional offer.}

^{Atlassian may modify or cancel promotions at any time, and this page does not obligate Atlassian to extend any specific promotions for any specified period of time. To see whether you qualify for this limited-time promotional offer, please contact your rep or Atlassian Support.}

If you have a current Jira Work Management subscription, we will be offering a 10% discount towards your Jira subscription to help make this transition easier. This discount does not apply to free Jira plans or users who have access to Jira Work Management through a Jira Software subscription. For more details on the discount, see above.

If you have any specific questions about your organization’s pricing, please reach out to your dedicated rep or Atlassian Support.

If you cancel your Jira Work Management subscription at any point, you will be unable to reactivate it and will be ineligible for the 10% discount. You will need to subscribe to Jira to maintain access to your projects and will be ineligible for the 10% Jira discount. For more details on the discount, see above.

No action is needed for users with Jira Software subscriptions, and pricing will remain the same. Jira Software users will get access to the new Jira experience and its features today.

If you have users with access to Jira Work Management through a Jira Software subscription, you will not have to migrate users and will not be eligible for the discount.

Users on a Jira Software subscription will have access to all the new features and capabilities in Jira. There is no action needed for these users

Users on a Jira Work Management subscription will continue to have access to Jira Work Management until they are migrated to a Jira subscription or until the end of their contract term, as applicable. Migrations will begin in early 2025 – several months in advance of your migration, we will provide more details on next steps and your options. If you choose to opt-out of migration, you will continue to have access to Jira Work Management until the end of your contract term.

If you would like to migrate users on a Jira Work Management subscription to the new Jira experience and Jira pricing before 2025, you will have the option to starting August 2024. We will be unable to support manual migrations. Beginning in August 2024, customers who choose to migrate before 2025 will have support available to them to assist with the process.

There will be no impact to existing projects in Jira for any users.

You will have the ability to opt out ahead of the automated migration that’s happening in early 2025. Email communications will be sent out with details on your options ahead of the automatic migration in September/October 2024. If you choose to opt out, after your Jira Work Management subscription expires, users will no longer have access to Jira Work Management or Jira and you may lose access to your projects.

Customer will be able to opt-out of migration in September-October 2024. If a customer does not opt-out, they will be automatically migrated to Jira at the beginning of 2025. We will send notifications to impacted customers about the migration and opt-out process ahead of the opt-out period.

Jira Work Management trials will remain active until their end date. Until your trial ends, you can still purchase a Jira Work Management plan, or upgrade and downgrade your existing plan. If you purchase during your trial period, you will be eligible for a 10% discount towards your Jira subscription. For more details on the discount, see above.

Once your trial period is over, you will no longer be able to purchase a Jira Work Management plan but you will be able to purchase a Jira subscription.

Customers managed by Atlassian solution partners will have the same migration process as all Jira Work Management customers. In early 2025, you will be automatically migrated to Jira and receive a discount of 10% towards your Jira subscription (valid for up to 12 consecutive months) at your next renewal.

The migration will occur within your contractual term, and will not increase cost for the remaining term duration. If you do not want to automatically migrate in early 2025, you can can opt out in September/October 2024 – more details will be provided closer to then.

If you have an existing Jira Software subscription, then your Jira Work Management and Jira Software users will be merged into one subscription during the migration process. For this automatic merge to work, your Jira Software subscription must be at the same or higher plan level (Standard, Premium, etc) as your Jira Work Management subscription.

If your Jira Work Management plan is higher than your Jira Software edition, then you won’t be eligible for the automatic migration and will have to be manually migrated. We’ll be sharing more details on this process in September/October 2024.

During the migration from Jira Work Management to Jira, it’s possible that you may see an increase in the user tier of your current plan. This may happen if the number of users migrated from your Jira Work Management subscription is more than your current user tier on Jira Software. If that happens, you will not see an increase in price for the higher user tier for the remainder of your current billing term. Your next billing term will take into account your post-migration user user count, however a 10% discount will be applied to your new user tier. For more details on the discount, see above.

Because marketplace apps are provided by third parties, we are unable to provide any specific details as each app will differ. However, apps installed for Jira Work Management should remain functional with Jira because they work with Jira Software and Jira Work Management. Depending on the app, some may require re-authentication or re-configuration.

If you have a Jira Work Management subscription and also have Jira apps, you may see an increase in the total bill after the migration process. For customers who face an increase in the user tier, you will not see a billing change from apps for the remainder of your current billing term. In your next billing term, you might see changes in cost depending on your post-migration user count.

If you're a customer with a dedicated representative, you can contact them directly. Otherwise, please reach out to Atlassian Support.