Close

Stop overspending on ServiceNow and switch to Jira Service Management

Bring development, IT, and business teams together on one, flexible platform to deliver great service, fast. Learn how switching to Jira Service Management today will lower your costs and improve employee experience.

ServiceNow or service never? See why customers prefer Jira Service Management

Modernize your ITSM practices and say "see you never!" to ServiceNow. No more steep learning curves, painful upgrades, or sky-high costs. Jira Service Management's transparent pricing, shorter implementation time, and powerful, easy-to-use platform make for a better return on your service management investment.

Simple, intuitive implementation

Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.

Service Management project templates available in Jira Service Management

Accelerated DevOps

ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.

Incident event graph showcasing integration between Jira Service Management and Jira Software

Flexible workflows

Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.

Workflow editor in Jira Service Management used to customize status and transitions

Atlassian platform

Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.

Explore apps for Jira Service Management in the Atlassian Marketplace

The Atlassian advantage

 

Jira Service Management

ServiceNow

Average implementation time under 6 months

Jira Service Management

ServiceNow

Seamless integration with development tools like Jira Software and Bitbucket

Jira Service Management

ServiceNow

Transparent, easy to understand pricing

Jira Service Management

ServiceNow

Request, incident, problem, change, and asset management capabilities included

Jira Service Management

ServiceNow

Business, Dev, and IT objectives aligned on the same platform

Jira Service Management

ServiceNow

Quotation marks

All your ITSM competitors are these monolithic solutions that start at a list price of half a million dollars and need an army of consultants to get started.

Dave Treff, Head of Digital Operations, Ginkgo Bioworks

Six reasons teams choose Jira Service Management over ServiceNow

One, unified Jira platform

enables seamless collaboration between Dev and IT

Federated data model

empowers teams to work how they want while staying aligned with their org

Modern approach to ITIL

eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

allows teams to get started quickly with a low code editor and drag and drop interface

Intuitive implementation

eliminates the need for endless upgrade cycles and consultants to configure and maintain workflows

Transparent pricing

per agent, with no extra cost for approvers or requesters, and no surprises

Join thousands of organizations who use Jira Service Management for ITSM

Trusted by over 45,000 customers worldwide

Engie company logo

“Atlassian is rapidly becoming the main hub of connection between teams, where everyone can find information and collaborate to deliver more value to our customers.”

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico
Engie company logo

“Atlassian is rapidly becoming the main hub of connection between teams, where everyone can find information and collaborate to deliver more value to our customers.”

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico

“With Jira Service Management, everything started to flow... We could finally link projects and use dashboards between our service management solution and Jira Software...We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, Manager of PMO tools, Saint-Gobain
Saint-Gobain company logo
Saint-Gobain company logo

“With Jira Service Management, everything started to flow... We could finally link projects and use dashboards between our service management solution and Jira Software...We expect to save 70% this year on licensing costs alone.”

Rachid Laghzaouni, Manager of PMO tools, Saint-Gobain

Learn more about Jira Service Management

Staff providing help from a service desk
Analyst report

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Atlassian approach to ESM whitepaper
Whitepaper

The Atlassian Approach to Enterprise Service Management

JSM data sheet
Data sheet

Discover the 6 reasons Jira Software is better with Jira Service Management

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can signup for a free trial of our Standard or Premium plans as well. For more details visit here.

How does your price compare to ServiceNow? Copy link to heading Copied! show

Besides having lower overall pricing, you only pay per agent with Jira Service Management. You don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are no maintenance fees or support fees when you sign up for Jira Service Management.

Do I need to buy marketplace apps to use Jira Service Management? Copy link to heading Copied! show

You don’t need any marketplace apps to get started. You can start and scale your ITSM practices with Jira Service Management out-of-the-box.

The Atlassian Marketplace has hundreds of apps that enhance and complement your ITSM experience. It's up to you to use whatever app you want, whenever you want.

Can Jira Service Management scale to thousands of users? Copy link to heading Copied! show

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise.

Can Jira Service Management work alongside ServiceNow? How? Copy link to heading Copied! show

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving.

For example, you may want to keep ServiceNow for some standard IT service workflows. You can deploy Jira Service Management for Change Management to improve Development and IT operations.

You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.

There are many use cases that make Jira Service Management the best choice for companies and teams who aren't ready to say goodbye to ServiceNow.

Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now