Close
View this page in your language?
All languages
Choose your language

It’s time for your ITSM solution to grow up. Forget Freshservice and try Jira Service Management

Simple for your team to get started, but adaptable as you scale, Jira Service Management unites Dev, Ops, and business teams on a single platform to supercharge collaboration across service management practices.

Freshservice getting stale? See why customers prefer Jira Service Management

Your full price ITSM solution shouldn’t “feel like a beta product.” Jira Service Management delivers an enterprise-grade, user-friendly ITSM solution backed by a mature partner ecosystem – all at a lower per agent cost than FreshService.

Simple, intuitive implementation

Leverage pre-configured templates to help teams get set up quickly, with out-of-the-box workflows and more.

Service Management project templates available in Jira Service Management

Accelerated DevOps

ITSM that’s built on Jira. Break down silos and streamline collaboration between development and IT operations teams.

DevOps Graph

Flexible workflows

Get started quickly with a low code editor. Use the drag and drop interface to give teams the flexibility to work how they want.

Workflow editor in Jira Service Management used to customize status and transitions

Atlassian platform

Give your teams a unified view of their work. Use integrations across the Atlassian portfolio and over 5,000 third party tools to make work flow.

Explore apps for Jira Service Management in the Atlassian Marketplace

The Atlassian advantage

 

Jira Service Management

Freshservice

Ready for enterprise

Jira Service Management

Freshservice

Business, Dev, and IT objectives aligned on the same platform

Jira Service Management

Freshservice

Seamless integration with development tools like Jira Software and Bitbucket

Jira Service Management

Freshservice

Robust asset management built-in

Jira Service Management

Freshservice

High ROI and lower cost to value

Jira Service Management

Freshservice

Modern user interface

Jira Service Management

Freshservice
Quotation marks

Atlassian is rapidly becoming the main hub of connection between teams, where everyone can find information and collaborate to deliver more value to our customers.

Jose Luis Lizárraga Castro, IT Support Engineer, ENGIE Mexico
Engie’s story

Six reasons teams choose Jira Service Management over Freshservice

One, unified Jira platform

enables seamless collaboration between Dev, IT, and business teams

Robust partner ecosystem

of world-class operators with deep experience using and implementing Atlassian tools

Modern approach to ITIL

eliminates unnecessary feature bloat and gives flexibility to use only what your team needs

User friendly, speedy UI

with customizable templates and workflows allows teams to get started quickly and scale fast

Aggressive product innovation

driven by real customer needs and backed by heavy R&D and M&A investments

Transparent, low pricing

with no boxed-in packaging or asset limitations that run up the bill

Join thousands of organizations who use Jira Service Management for ITSM

Try for free
Contact sales now

Trusted by over 45,000 customers worldwide

nextiva company logo

“We’ve been really happy with all of the integrations, and Jira Service Management has been huge. Our customers can submit incident tickets through the service portal, and we can use Jira Service Management’s automation and on-call alerting capabilities to notify people on our staff.”

Max Hurst, Information Technology Infrastructure Manager, Nextiva
Nextiva's story
nextiva company logo

“We’ve been really happy with all of the integrations, and Jira Service Management has been huge. Our customers can submit incident tickets through the service portal, and we can use Jira Service Management’s automation and on-call alerting capabilities to notify people on our staff.”

MAX HURST, INFORMATION TECHNOLOGY INFRASTRUCTURE MANAGER, NEXTIVA
Nextiva's story

“We chose Jira Service Management to deliver a ‘future-proof’ service management experience we can grow with.”

Johannes Siebzehnruebl, COO of Multicloud and Infrastructure, Arvato Systems
Arvato’s story
Arvato company logo
Arvato company logo

”We chose Jira Service Management to deliver a ‘future-proof’ service management experience we can grow with.”

Johannes Siebzehnruebl, COO of Multicloud and Infrastructure, Arvato Systems
Arvato's story

Learn more about Jira Service Management

Staff providing help from a service desk
Analyst report

Atlassian is a Leader in The Forrester Wave™: ESM, 2023

Learn more
Atlassian approach to ESM whitepaper
Whitepaper

The Atlassian Approach to Enterprise Service Management

Learn more
JSM data sheet
Data sheet

Discover the 6 reasons Jira Software is better with Jira Service Management

Learn more

FAQ

Is Jira Service Management free? Copy link to heading Copied! show

Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can signup for a free trial of our Standard or Premium plans as well. For more details visit Pricing - Jira Service Management | Atlassian
How does your price compare to Freshservice? Copy link to heading Copied! show

In addition to lower overall pricing, Jira Service Management includes more enterprise-ready features. You don't pay additional fees for deploying new modules or expanding to other business teams outside IT. There are no maintenance fees or support fees when you sign up for Jira Service Management.
Can Jira Service Management scale to thousands of users in true enterprise fashion? Copy link to heading Copied! show

Yes! Companies like Saint Gobain, Belong, CBS, Priceline, and others have scaled their IT Service and Support operations from dozens to hundreds and even thousands of agents. Security, scalability, analytics, and more come standard in our Enterprise plan. Learn more about Jira Service Management for Enterprise. 
Is Jira Service Management only for IT Teams? Copy link to heading Copied! show

No! Jira Service Management is for all teams. You don't need additional modules to bring HR, Dev, Finance, Legal, Facilities, Marketing and more onto the platform. Get your agents a license and they can have a service desk setup quickly!
Some of our teams already use Jira Software. Does Jira Service Management integrate with that? Copy link to heading Copied! show

It sure does. Jira Service Management is built on the Jira platform, meaning both tools work very well together. It also means that teams across your company can work from a single pool of information, making cross-team communication that much easier and faster.

Choose Jira Service Management today

Users submitting tickets at a service desk

All the features your team needs to deliver great service, fast on the same platform where developers and business teams already work. Jira Service Management offers modern IT practices including:

  • Request Management
  • Incident and Problem Management
  • Change Management
  • Asset Management
  • Configuration Management
  • Knowledge Management
Try for free
Watch demo
Try for free
Watch demo

Ready to make the switch? Still have questions? We’re always here to help. Contact sales now